![]() ![]() Why Deploy Auto Dialer Tools in Call Centers? On the other hand, when the auto-dialer software connects the call directly with a live agent, it’s known as a predictive dialer system. Here, IVR stands for interactive voice response. This type of call is referred to as an outbound IVR call. In some types of robocalling, the customers are offered further assistance by pressing a certain number on the dialer pad. When the auto dialer plays the pre-recorded messages, it’s called a voice broadcasting system or robocalling.Ī review call from a service provider and a survey call is an example of robocalling. Once the call gets connected to the recipient end, this software either plays a configured message or transfers the call to a live agent. Auto dialer software is a technologically advanced software solution that dials phone numbers automatically without asking much of human interactions.
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